Privacy Policy

When you submit our catalogue request or contact form, we collect the following personal information solely to serve your enquiry:

• Full name
• Phone number
• Project budget range
• Installation timeline
• Approximate area to tile
• Optional message or requirements

We do not collect payment information, government IDs, or any sensitive personal data through this website.

The information you provide is used exclusively for the following purposes:

• Sending you a personalised tile catalogue within 24 hours
• Assigning a dedicated tile consultant to assist your project
• Following up with relevant product recommendations
• Responding to enquiries you have submitted to us

We will never use your information for unsolicited marketing, cold-calling campaigns, or any purpose unrelated to your tile enquiry.

We do not sell, rent, or trade your personal data. Your information is shared only in these limited circumstances:

• Trove Innovations team members — our internal consultants who respond to your enquiry
• Email delivery services — solely to transmit your enquiry to our team inbox
• Legal compliance — if required by applicable Indian law or a valid court order

We use Google Tag Manager to manage analytics and marketing tags on this website. This may include Google Analytics, which collects anonymised usage data (pages visited, session duration, device type) to help us improve your experience.

No analytics tool is used to identify you personally. You may opt out of Google Analytics tracking via Google's opt-out browser add-on.

Our website uses minimal cookies, primarily set by Google Tag Manager and analytics tools. These cookies do not store personally identifiable information and expire when you close your browser or within 30 days.

You can control or disable cookies through your browser settings. Disabling cookies will not affect your ability to view our content or submit an enquiry.

Enquiry data submitted through our forms is retained in our email system for a maximum of 24 months, after which it is deleted. You may request deletion of your data at any time by contacting us at the address below.

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for us to contact you at any time

To exercise any of these rights, please email us directly. We will respond within 7 business days.

We take reasonable precautions to protect your information. Our enquiry forms use secure HTTPS connections and form submissions are transmitted directly to our private business email. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. Changes will be reflected by updating the “Last updated” date at the top of this page. Continued use of the website after changes constitutes acceptance of the revised policy.

For any privacy-related queries or requests, please reach out to us: